Come on – admit it! The words Artificial Intelligence can terrify even the most level-headed amongst us. But whether you think it’s exciting or just downright scary, AI is here and it’s here to stay. It’s a complex technology which many of us don’t understand, proving again it’s fear of the unknown that creates panic and anxiety.
AI is going to impact us all – and HR isn’t immune from the challenges, and opportunities, it presents. In a recent survey, almost 80% of HR leaders said it was inevitable they would need to ‘adopt and embrace AI solutions in 2024/5’. Cue 2024, and the huge range of differing opinions about the pros and cons of AI continues to grow.
Within our community there are those who simply see AI as another step in the digital journey, synonymous with the world of work – and HR especially. There are even more who believe we are underestimating the impact AI does – and will - have across the whole spectrum of departments in every workplace. According to a recent front page article in the Jersey Evening Post, Jersey risks being left behind if it doesn’t embrace AI and use the Island’s impressive digital connectivity.
Before you scamper off to cower in a dark corner, remember for everyone who’s sceptical about the technological advances, there’s another well-informed and well-intentioned minority who advocate the importance of AI. For them, understanding and respecting new developments is essential, given that they have the potential to revolutionise the way we work – and the way we communicate.
But there’s also the strong feeling that genuine ‘human’ creativity has value and importance in many workplaces. Technology cannot replicate knowledge, experience, and expertise in areas like applications, covering letters, online tests, presentations, reports and papers etc. You only need look back to the recent Hollywood writers and actors strikes to prove the point that human creativity is still a valuable commodity for businesses.
Whatever stage of this journey you’re at, bear in mind nothing stands still – particularly not technology. By the end of last year experts were already predicting further major advances in the development of AI by the end of 2024. ‘Multi Modal AI’ is already starting to make an impact. What’s clear is the advances in AI will provide practical, moral and ethical challenges for all workplaces in future.
So, take a deep breath, buckle up and let’s try to enjoy the ride!
Here are five things (according to ChatGPT) HR Professionals should think about:
· Impacts on Job Roles and Functions: HR professionals need to understand how AI can impact job roles and functions within their organisation. While AI can automate repetitive tasks and enhance efficiency, it can also lead to the transformation or elimination of certain roles. HR should be prepared to manage workforce changes, reskilling, and upskilling initiatives to align with the evolving needs of the organisation.
· Ethical and Bias Considerations: AI systems are not immune to biases and ethical dilemmas. HR professionals must ensure that AI technologies are developed and deployed in a fair and ethical manner. This includes addressing biases in data, algorithms, and decision-making processes to prevent discrimination and promote diversity and inclusion in the workplace.
· Data Privacy and Security: AI relies heavily on data, which raises concerns about privacy and security. HR professionals need to understand the implications of collecting, storing, and analysing employee data using AI systems. They must ensure compliance with data protection regulations such as GDPR or CCPA and implement robust security measures to safeguard sensitive information.
· Employee Well-being and Engagement: While AI can streamline HR processes and enhance productivity, it's essential to consider its impact on employee well-being and engagement. HR professionals should leverage AI to personalise employee experiences, provide valuable insights, and offer support for mental health and work-life balance initiatives.
· Continuous Learning and Development: AI technologies are constantly evolving, requiring HR professionals to stay updated with the latest trends and developments. They should invest in continuous learning and development programs to equip themselves and their teams with the skills needed to leverage AI effectively in HR practices. This includes understanding emerging AI tools, assessing their potential benefits, and mitigating associated risks.
If you’re worried about AI in your business, we recommend you speak to a human about it!
Get in touch with us today: Email us: hello@hrnow.je or call: 01534 747559