What you need to know…
As a manager there are key ingredients that you need to provide to ensure your team continues to perform:
- Clarity about their roles, responsibilities and your expectations
- An understanding of the vision or direction of the business
- A clear link between role or function and the business objectives
- A “can-do” attitude
- A sense of competency or capability to perform
- Clear action plans which are realistic and achievable
- Trust-based relationships and a sense of belonging
- Regular and development focused feedback
- The skills of listening, questioning, reflection and action
What you need to do...
- Make up for the loss of informal ‘water cooler’ chats, making better use of communication technology
- Provide role clarity and security
- Do ‘pulse checks’ to surface up issues and challenges
- Avoid micromanagement
- Find the Zone of Genius
- Offer face-to-face encounters with each other and with you
- Flexible working – assume it works. Employees afforded this will typically give you more
- Encourage independent decision making and accountability
- Give real-time feedback, little and often. Tell them what you expect, how they are doing and how they will be rewarded
- Provide the right tools and tech to do the job
- Encourage people to stay in touch and get to know one another better
- Encourage ideas to replicate what you’ve missed